Refund policy

Refund Policy

We have a 30-day return policy for eligible non-personalized items, which means you have 30 days after receiving your item to request a return.

Personalized Products

All personalized or custom-made products are final sale and not eligible for returns, exchanges, or refunds. This includes, but is not limited to, customized mugs, cards, or any product made specifically for you.

Eligibility for Returns (Non-Personalized Items Only)

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • It must be in its original packaging

  • You must provide proof of purchase

How to Start a Return

To start a return, contact us at:
šŸ“§ weknowagencyusa@gmail.com

Please include your order number and reason for return.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or damaged.

  • Shipping costs are non-refundable.

Damages and Issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or incorrect.

To process a damaged item claim:

  • Clear photo evidence is required

  • Once approved, a replacement will be sent at no additional cost

  • Replacements are shipped within 7 business days

Refunds (Store Credit Only)

If your return is approved:

  • You will receive a store credit (voucher) to be used in our online shop

  • Refunds are not issued to the original payment method

Exchanges

We do not offer direct exchanges.
The fastest way to ensure you get what you want is to return the eligible item (if applicable) and place a new order.

Non-Returnable Items

The following items are not eligible for return:

    • Personalized or custom products

    • Sale items

    • Gift cards

Ā