Privacy policy

Privacy Policy

Last updated: February 3, 2026

We Know Studio is a brand operated by We Know Agency LLC (“we”, “us”, “our”). We Know Agency LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). We Know Studio is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details

  • Account information including your username, password, preferences and settings

  • Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel and your past transactions

  • Communications with us including customer support inquiries

  • Device information including browser type, IP address, device identifiers and network connection

  • Usage information including how and when you interact with or navigate the Services

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, sign up for communications, or contact us

  • Automatically through cookies, pixels and similar technologies

  • Service providers and partners who process personal information on our behalf

  • Third parties as permitted by law

How We Use Your Personal Information

We use personal information to:

  • Provide, operate, and improve the Services

  • Process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns or exchanges

  • Personalize your shopping experience and recommend products

  • Communicate with you regarding your account, orders, and customer support requests

  • Send marketing and promotional communications

  • Detect, prevent, and investigate fraud or security issues

  • Comply with legal obligations and enforce our terms and policies

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate and improve our Services, analyze usage, personalize your experience, and deliver relevant advertising.

These technologies may collect information such as your IP address, browser type, device identifiers, pages visited, products viewed, and interactions with the Services.

We use these technologies for:

  • Website functionality and performance

  • Analytics and reporting (such as Google Analytics)

  • Advertising and remarketing (such as Meta/Facebook Pixel and Google Ads)

  • Remembering your preferences and shopping activity

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Services.

Marketing Communications

Email Marketing

If you sign up for our newsletter, create an account, or make a purchase, we may send you marketing emails about promotions, new products, updates, or special offers.

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails. Even if you opt out, we may still send transactional or service-related emails regarding your orders or account.

SMS Marketing

If you provide your phone number and opt in, we may send you marketing text messages (SMS), including promotions, updates, and reminders.

Consent to receive SMS messages is not a condition of purchase. Message and data rates may apply depending on your carrier.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

How We Disclose Personal Information

We may disclose your personal information:

  • With Shopify and service providers who perform services on our behalf (payment processing, analytics, fulfillment, shipping, customer support)

  • With marketing and advertising partners to deliver ads and promotions

  • When you direct, request, or consent to disclosure

  • With affiliates within our corporate group

  • In connection with a business transaction or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be processed in countries other than where you reside.

To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy or security practices of those third parties. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children under the age of majority, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

Security and Retention

We implement reasonable security measures, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information.

Do Not Sell or Share My Personal Information

We do not sell personal information for money. However, certain data sharing for advertising and analytics may be considered a “sale” or “sharing” under applicable law.

You may opt out of such sharing by contacting us using the details below. We recognize Global Privacy Control (GPC) signals where required by law and treat them as valid opt-out requests for the applicable device and browser.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the “Last updated” date will be revised.

Contact

If you have any questions or wish to exercise your privacy rights, contact us at:

We Know Agency LLC
14107 Hollowmill Ln, Houston, TX 77082, United States
Phone: 832-929-1862
Email: weknowagencyusa@gmail.com